Refund Policy

1)RETURNS & EXCHANGES: For items purchased online, returns and exchanges are accepted within 3 days of the delivery date. To initiate a return or exchange, please contact us at creativenaytive13@gmail.com to obtain a return authorization. Be sure to include the item’s order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.

​

2)RETURN SHIPPING: Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items being returned/exchanged for other reasons will be paid by the customer.

​

3)ELIGIBLE ITEMS: The following items: Clearance items, Final Sale items, Special-Order items, Custom Products, and Earrings** are not eligible for return/exchange. We reserve the right to refuse any returns/exchanges, at the creator’s discretion, If the item being returned/exchanged does not meet the criteria set forth within this policy.

​

4) CONDITIONS OF ITEMS: Except for items that were damaged during shipping, items may be “open box” but must be unused, undamaged, and complete with all original packaging.

​

5) FORM OF PAYMENT: Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.

​

6) **SPECIAL EARRINGS POLICY: Earrings will ONLY be eligible for return if they were damaged during the shipping process. Iinitialization must be made within 3 days of the shipping date. Please be sure to include photos of the damaged item for a FULL refund. If the item appears to be worn, we reserve the right to a partial refund and/or store credit.

​